Return and Refund Policy for Shammah Clothing Store
Effective Date: 10.11.2024
At Shammah Clothing Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our Return and Refund Policy to understand your options and the process.
1. Returns
We accept returns for items that meet the following conditions:
- Items must be returned within 14 days from the date you received your order.
- The item must be unused, unworn, and in the original condition, with all tags, packaging, and labels intact.
- The item must be returned in its original packaging (if applicable).
- Returns are only accepted for non-sale and non-customized items unless the item is damaged or defective.
Items Not Eligible for Return:
- Items marked as final sale, non-returnable, or customized (unless defective or damaged).
- Intimate wear, hosiery, and swimwear (for hygiene reasons).
- Gift cards, vouchers, or any other non-returnable products.
How to Return an Item:
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to us via email at [Insert Contact Email] or by calling [Insert Contact Number] with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item(s). Please note that returns will not be accepted without prior authorization.
- Pack the Item: Ensure the item is packed securely in its original packaging with all tags and labels still attached.
- Return Shipping: Ship the item to the provided return address. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with the order.
- Processing the Return: Once we receive your return, we will inspect the item. If it meets our return criteria, we will process your refund or exchange (as per your preference).
2. Refunds
When Will I Receive My Refund?
- If your return is approved, your refund will be processed to your original payment method.
- Domestic Orders: Refunds for domestic orders typically take 5-7 business days to reflect on your account, depending on your payment provider.
- International Orders: Refunds for international orders may take longer due to additional processing by international banks or payment processors.
Refund Processing Fees:
- We do not charge a restocking fee for returned items, but you will be responsible for return shipping costs unless the item was defective, damaged, or we made an error in processing your order.
Partial Refunds:
- If the returned items are in used, worn, or damaged condition, we reserve the right to issue a partial refund or deny the refund entirely.
3. Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as for returns:
- Contact our customer service team to initiate the exchange.
- You may need to return the item and place a new order for the exchange.
Please note that exchange requests are subject to product availability. If the requested item is out of stock, we will issue a refund.
4. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at info@shammah.co.in with the following details:
- Order number
- A description of the damage or defect
- Photos of the damaged item
We will review your case and offer a replacement or refund, depending on the situation. We will also cover any return shipping fees for defective or damaged items.
5. Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank or credit card account again.
- Contact your payment provider, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at info@shammah.co.in
6. Non-Returnable Products
Certain products are non-returnable and non-refundable, including:
- Gift cards or vouchers
- Personalized or custom-made items
- Perishable products (e.g., items with an expiry date)
- Intimate apparel, swimwear, or hosiery (unless defective)
7. Customer Responsibilities
- Please ensure you return the item(s) within the specified timeframe and in the condition required. We are not responsible for items lost or damaged in transit.
- Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error.
8. Contact Us
If you have any questions or need assistance with a return or refund, feel free to contact our Customer Support team:
Shammah Clothing Store
Email: info@shammah.in
Phone: +91 7904926933
Website: https://shammah.co.in