Shipping and Cancellation Policy for Shammah Clothing Store
Effective Date: 10.11.2024
Thank you for shopping at Shammah Clothing Store. We aim to provide a seamless shopping experience and make sure you are satisfied with your order. Please take a moment to review our Shipping and Cancellation policies below.
1. Shipping Policy
We offer reliable shipping services to ensure your orders reach you in a timely manner. Below are the details regarding our shipping process:
Shipping Methods and Charges
Domestic Shipping (within India): We offer standard and express shipping options. The exact shipping charges will be calculated at checkout based on the delivery location and the size/weight of your order.
International Shipping: We currently ship to select international locations. Shipping fees for international orders will be calculated at checkout based on the delivery address.
Order Processing Time
- All orders are processed and shipped within 2-3 business days of receiving the order, unless otherwise stated. Orders are only processed on business days (Monday to Friday, excluding holidays).
- Once your order is processed, you will receive a shipping confirmation email with tracking information.
Delivery Times
Domestic Orders: Typically, delivery takes between 5-7 business days for standard shipping, and 2-3 business days for express shipping, depending on your location.
International Orders: Delivery times for international orders may vary depending on the destination and customs processing. Delivery can take anywhere between 7-21 business days.
Please note that delivery times are estimates and may be affected by factors such as weather conditions, courier delays, or customs processing.
Shipping Restrictions
- We do not deliver to P.O. Boxes.
- We are not responsible for any shipping delays caused by circumstances beyond our control, including customs delays or shipping carrier issues.
Customs Duties and Taxes
- Domestic Orders: All taxes and duties are included in the price.
- International Orders: For international shipments, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Please check your country’s customs policies before placing an order.
Undeliverable Packages
In the event that a package is returned to us due to an incorrect or undeliverable address, we will notify you. You may be required to pay for reshipping charges.
2. Cancellation Policy
We understand that sometimes you may need to cancel or modify an order after it’s placed. Here’s how our cancellation process works:
Order Cancellation Before Shipment
- You may cancel your order at any time before it has been processed for shipping. Please contact us immediately at [Insert Contact Email or Phone Number] to request the cancellation. If the order has not been shipped, we will cancel it and issue a full refund.
Order Cancellation After Shipment
- Once your order has been shipped, we are unable to cancel it. If you wish to return the item, please refer to our Return Policy for information on returning items after receipt.
Partial Order Cancellation
- If you wish to cancel only part of your order, we will do so before shipping, as long as the items are not already processed for dispatch. If some items have already been shipped, you can return them once you receive your order.
Custom or Personalized Orders
- If you have ordered a custom or personalized item, please note that such items are non-cancellable and non-returnable unless defective or damaged.
3. How to Request a Cancellation
To request a cancellation, please follow these steps:
- Contact our Customer Support team as soon as possible via email at info @shammah.co.in
- Provide your order number and the reason for cancellation.
- Our team will confirm the cancellation status based on whether the order has already been processed.
4. Refunds for Cancellations
- For orders cancelled before shipment, you will receive a full refund to the original payment method within 5-7 business days.
- For orders that have already been shipped, we are unable to process a refund until the item is returned and inspected. You will be responsible for the return shipping costs.